Ten Big Lies of Multilevel Marketing
Robert L.
FitzpatrickThe multilevel marketing (MLM) field grows, and its member companies
multiply. Solicitations to join seem to be everywhere. Its promoters would like
you to believe that it is the wave of the future, a business model that is
gaining momentum, growing in acceptance and legitimacy, and will eventually
replace most other forms of marketing. Many people are led to believe that
success will come to anyone who believes in the system and adheres to its
methods.
Unfortunately, the MLM business model is a hoax that is hidden beneath
misleading slogans. Calling it a "great business opportunity" makes no more
sense than calling the purchase of a lottery ticket a "business venture" and
winning the lottery a "viable income opportunity for everyone." MLM industry
claims of distributor income potential, its glorified descriptions of the
"network'" business model, and its prophecies of dominating product distribution
have as much validity in business as UFO sightings do in the realm of
science.
The very legality of the MLM system rests tenuously upon a single 1979 court
ruling on one company. The guidelines for legal operation set forth in that
ruling are routinely ignored by the industry. Lack of governing legislation or
oversight by any designated authority also enables the industry to endure
despite occasional prosecutions by state attorneys general or the FTC.
MLM's economic scorecard is characterized by massive failure rates and
financial losses for millions of people. Its structure in which positions on an
endless sales chain are purchased by selling or buying goods is mathematically
unsustainable, and its system of allowing unlimited numbers of distributors in
any market area is inherently unstable. MLM's espoused core business -- personal
retailing -- is contrary to trends in communication technology, cost-effective
distribution, and consumer buying preferences. The retailing activity is, in
reality, only a pretext for the actual core business, which is enrolling
investors in pyramid organizations that promise exponential income growth.
As in all pyramid schemes, the incomes of those distributors at the top and
the profits to the sponsoring corporations come from a continuous influx of new
investors at the bottom. Viewed superficially in terms of company profits and
the wealth of an elite group at the pinnacle of the MLM industry, the model can
appear viable to the uninformed, just as all pyramid schemes do before they
collapse or are prosecuted by authorities.
The growth of MLM is the result of deceptive marketing that plays upon
treasured cultural beliefs, social and personal needs, and some economic trends,
rather than its ability to meet any consumer needs. The deceptive marketing is
nurtured by a general lack of professional evaluation or investigation by
reputable business media. Consequently, there is widespread belief that MLM is a
viable business investment or career choice for nearly everyone and that the
odds of financial success in the venture are comparable or better than other
employment or business ventures.
MLM's true constituency is not the consuming public but hopeful investors.
The market for these investors grows significantly in times of economic
transition, globalization, and employee displacement. Promises of quick and easy
financial deliverance and the linking of wealth to ultimate happiness also play
well in this market setting. The marketing thrust of MLM is directed to
prospective distributors, rather than product promotions to purchasers. Its true
products are not long distance phone services, vitamins, or skin creams, but the
investment propositions for distributorships which are deceptively portrayed
with images of high income, low time requirements, small capital investments,
and early success.
Here are ten lies I have identified during more than 20 years of observing
the MLM marketplace:
Lie #1: MLM offers better opportunities than all other conventional
business and professional models for making large amounts of money.
Truth: For almost everyone who invests,
MLM turns out to be a losing financial proposition. Fewer than 1% of all MLM
distributors ever earn a profit and those earning a sustainable living at this
business are a much smaller percentage still.
Extraordinary sales and marketing obstacles account for much of this
failure, but even if the business were more feasible, sheer mathematics would
severely limit the opportunity. The MLM business structure can support only a
small number of financial winners. If a 1,000-person downline is needed to
earn a sustainable income, those 1,000 will need one million more to duplicate
the success. How many people can realistically be enrolled? Much of what
appears as growth is in fact only the continuous churning of new enrollees.
The money for the rare winners comes from the constant enrollment of armies of
losers. With no limits on numbers of distributors in an area and no evaluation
of market potential, the system is also inherently unstable.
Lie #2: Network marketing is the most popular and effective new way to
bring products to market. Consumers like to buy products on a one-to-one
basis in the MLM model.
Truth: Personal retailing -- including
nearly all forms of door-to-door selling -- is a thing of the past, not the
wave of the future. Retailing directly to friends on a one-to-one basis
requires people to drastically change their buying habits. They must restrict
their choices, often pay more for goods, buy inconveniently, and engage in
potentially awkward business relationships with close friends and relatives.
In reality, MLM depends on reselling the opportunity to sign up more
distributors.
Lie #3: Eventually all products will be sold by MLM. Retail stores,
shopping malls, catalogs and most forms of advertising will soon be rendered
obsolete by MLM.
Truth: Fewer than 1% of all retail sales
are made through MLM, and much of this is consists of purchases by hopeful new
distributors who are actually paying the price of admission to a business they
will soon abandon. MLM is not replacing existing forms of marketing. It does
not legitimately compete with other marketing approaches at all. Rather, MLM
represents a new investment scheme couched in the language of marketing. Its
real products are distributorships that are sold through misrepresentation and
exaggerated promises of income. People are buying products in order to secure
positions on the sales pyramid. The possibility is always held out that you
may become rich if not from your own efforts then from some unknown person
("the big fish") who might join your "downline."
MLM's growth does not reflect its value to the economy, customers, or
distributors, but the high levels of economic fear, insecurity, wishes for
quick and easy wealth. The market dynamics are similar to those of legalized
gambling, but the percentage of winners is much smaller.
Lie #4: MLM is a new way of life that offers happiness and fulfillment.
It provides a way to attain all the good things in life.
Truth: The most prominent motivational themes of the MLM industry, as
shown in industry literature and presented at recruitment meetings, constitute
the crassest form of materialism. Fortune 100 companies would blush at the
excess of promises of wealth, luxury, and personal fulfillment put forth by
MLM solicitors. These appeals actually conflicts with most people's true
desire for meaningful and fulfilling work at something in which they have
special talent or interest.
Lie #5: MLM is a spiritual movement.
Truth: The use of spiritual concepts like
prosperity consciousness and creative visualization to promote MLM enrollment,
the use of words like "communion" to describe a sales organization, and claims
that MLM fulfills Christian principles or Scriptural prophecies are great
distortions of these spiritual practices. Those who focus their hopes and
dreams upon wealth as the answer to their prayers lose sight of genuine
spirituality as taught by religions. The misuse of these spiritual principles
should be a signal that the investment opportunity is deceptive. When a
product is wrapped in the flag or in religion, buyer beware! The "community"
and "support" offered by MLM organizations to new recruits is based entirely
upon their purchases. If the purchases and enrollment decline, so does the
"communion.'"
Lie #6: Success in MLM is easy. Friends and relatives are the natural
prospects. Those who love and support you will become your life-time
customers.
Truth: The commercialization of family
and friendship and the use of"'warm leads" advocated in MLM marketing programs
are a destructive element in the community and very unhealthy for individuals
involved. People do not appreciate being pressured by friends and relatives to
buy products. Trying to capitalizing upon personal relationships to build a
business can destroy one's social foundation.
Lie #7: You can do MLM in your spare time. As a business, it offers the
greatest flexibility and personal freedom of time. A few hours a week can
earn a significant supplemental income and may grow to a very large income,
making other work unnecessary.
Truth: Making money in MLM requires
extraordinary time commitment as well as considerable personal skill and
persistence. Beyond the sheer hard work and talent required, the business
model inherently consumes more areas of one's life and greater segments of
time than most occupations. In MLM, everyone is a prospect. Every waking
moment is a potential time for marketing. There are no off-limit places,
people, or times for selling. Consequently, there is no free space or free
time once a person enrolls in MLM system. While claiming to offer
independence, the system comes to dominate people's entire life and requires
rigid conformity to the program. This is why so many people who become deeply
involved end up needing and relying upon MLM desperately. They alienate or
abandon other sustaining relationships.
Lie #8. MLM is a positive, supportive new business
that affirms the human spirit and personal freedom.
Truth: MLM is largely fear-driven.
Solicitations inevitably include dire predictions about the impending collapse
of other forms of distribution, the disintegration or insensitivity of
corporate America, and the lack of opportunity in other occupations. Many
occupations are routinely demeaned for not offering"unlimited income." Working
for others is cast as enslavement for "losers." MLM is presented as the last
best hope for many people. This approach, in addition to being deceptive,
frequently discourages people who otherwise would pursue their own unique
visions of success and happiness. A sound business opportunity does not have
to base its worth on negative predictions and warnings.
Lie #9. MLM is the best option for owning your own business and
attaining real economic independence.
Truth: MLM is not true self-employment.
"Owning" an MLM distributorship is an illusion. Some MLM companies forbid
distributors to carry other companies' products. Most MLM contracts make
termination of the distributorship easy and immediate for the company. Short
of termination, downlines can be taken away arbitrarily. Participation
requires rigid adherence to a "duplication" model, not independence and
individuality. MLM distributors are not entrepreneurs but joiners in a complex
hierarchical system over which they have little control.
Lie #10: MLM is not a pyramid scheme because products
are sold.
Truth: The sale of products does not
protect against anti-pyramid-scheme laws or unfair trade practices set forth
in federal and state law. MLM is a legal form of business only under rigid
conditions set forth by the FTC and state attorneys general. Many MLMs are
violate these guidelines and operate only because they have not been
prosecuted. Recent court rulings are using a 70% rule to determine an MLM's
legality: At least 70% of all goods sold by the MLM company must be purchased
by nondistributors. This standard would place most MLM companies outside the
law. The largest MLM acknowledges that only 18% of its sales are made to
nondistributors.
Accountability Needed
An FTC trade regulation rule that forces honest disclosure of potential MLM
distributor income is desperately needed. Toward this end, Pyramid Scheme
Alert has launched a petition drive urging the FTC to force multilevel
companies to disclose the true income of their distributors. The requested data
would include: (a) the total number of distributors involved in the company for
at least three years (or since the company's founding if less than three years);
(b) the average incomes of all distributors who have signed up for a
distributorship by percentiles, not just the ones deemed "active"; and (c) a
"weighted" overall average income of all distributors so that the extraordinary
high incomes of the small number at the top are not calculated in with vast
majority so as to give a more statistically valid figure.
_________________
Mr. FitzPatrick consults and writes about trends in manufacturer/distributor
relationships. He founded and is president of Pyramid Scheme Alert, a consumer
advocacy group focused on exposing and preventing pyramid schemes. He has served
as an expert witness in several cases involving pyramid schemes and MLM
companies. He writings include False
Profits (a book about MLM deception) and "Pyramid Nation" (a booklet that
laments the growth and "legalization" of pyramid schemes.)
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