Tool ExpensesThe typical response of Amway distributors to stories of poeple losing money in Amway is often something like "But how can you lose money in a business that only cost $130?" The following information shows the real expenses involved in "The System," the approach to the Amway business as taught by Britt, Yager and others who rely heavily on the use of motivational "tools." Note not only the actual amounts spent on tapes, rallies, etc., but the pattern of uplines urging distributors to go into debt if necessary in order to buy more tools and attend more rallies. There are only a few examples here, but this is fairly representative of what I've heard from many other ex-distributors. As evidenced by the first quote, even Amway Corp. recognizes that distributors may not show a profit for several years.
From Amway's SA-4400, 1996
From Organizational Deviance in the Direct Selling Industry: A Case Study of the Amway Corporation, by Carol Juth, Ph.D., 1985
Following are a number of quotes from current and former distributors.
(Excerpted from a comprehensive analysis of Amway statistics by an engineer and former Amway distributor of 3.5 years. See Amway Statistics article for the complete analysis.)
Hi Sidney, October 2, 1994 Dear John & Stacey, This letter is to inform you of my experience with the Amway Corporation and more specifically with the (Dexter) Yager group. I respectfully submit this story to be used in the Class Action Suit presently underway with the Yager/Britt lines of sponsorship and Amway Corporation as defendants. In March 1990 I was approached by a friend who asked me if I were interested in making more money. I excitedly said "Yes" as I was in dire need of more income. My friend * told me he had met a man * who was making $100,000 a year who was looking to help others become successful in their own business with his help. I was loaned an audio tape to get some information about the opportunity. Although the tape did not deal in specifics it did sound like something was going on and I wanted to know more. I called my "sponsor to be" * and asked to get involved. He gave me another tape and told me he would be getting back to me soon. I listened to the second tape and got back to "Gabe" as soon as I had done that, wanting to know more. He told me he would come by with a friend who was "successful in the business" to explain to me the details. I know now, that the phrase "successful in the business", was misleading and in fact, a lie as both were just starting and had not made any money. We set a meeting time. * and his friend of many years, * *, stopped by and explained the program to me. I was told of a group of major service and manufacturing companies that had come together to form a network operation where I could plug in and move products and services for the likes of MCI long distance phone services, Sony, Panasonic, General Motors and many other (about 2,000) major corporations. Needless to say I was very excited as it seemed a perfect way to move products and for "the average person to add to or, replace their income with"which was what I saw the business as, and way to help others do the same just by buying from "yourself" and teaching others to do the same to add to their incomes. Sounded great! A way to succeed by lowering costs (as we were to able to buy "wholesale") and increasing incomes by spreading the "good news". It was explained that the only way to do this was to become an Amway distributor. That I would not be working for Amway but using their system of distribution to work for myself. Now the only other exposure I had to Amway was when I was about 18 years old; my cousin sold me a kit and that I was given instructions to sell the contents and I would make money. I never saw him again! I told that to * and *. And they explained to me that was the "old Amway" and that there was now a "new Amway plan" based on "personal consumption" and this was echoed at the open meeting I went to and met Dave * who was showing the plan. In his plan this "guy" Dexter Yager who had been a beer truck driver, and lived in an alley apartment in Rome New York had devised a new plan for Amway. His idea was based on the fact that Dexter learned that people did not like to sell but everyone had to buy, and he devised the "personal consumption" plan and also was responsible for Amway's decision to market other products with other major corporations as mentioned above. Furthermore, Dexter had paved way for others to become very successful by following "his system". It again sounded like the perfect plan. After the open meeting I was given some literature. One part of that literature was a SA4400 that stated on the back a ten customer rule. I again explained that I was not a salesman and that I couldn't get involved if it meant being a salesman. I was consistently assured by everyone (in my upline) not to be concerned about the ten customer rule, as that was there only for the people who were involved in the "old" Amway plan and that there were people that still operated under the "old" plan and retailed. And because Dexter Yager was a "maverick" and was also one half of the Amway Corporations business that the 10 customer rule did not have to be followed and the Amway Corporation would not risk losing the 750,000 people in Yager's organization over the 10 customer rule. Also, it was stated that the "average" distributor made $65.00 a month, but we would not be doing the average plan but following Dexter's lead and making an "above average income", and could become financially free by following "Dexter's Plan" This always bothered me. Why was the ten customer rule in the SA4400 and also in the Amway Business Manual if it were not important? I was again reassured (by my upline) even my future Directs Mike and Jackie * who told me they never retailed and "look. . . we are Directs, don't get detailitis" was their response "just trust your upline" they contorted. As in Dexter's tape "How to get Started" he emphasized what to say if someone asked if the business had to do with sales. Whether the prospect said yes or no the answer to give was "then you will love this." Since sales was not emphasized I signed up. After all I was following Dexter's lead and he was proof of how it should be done. My next two years were a coagulation of trusting my upline and learning "the system" that was suppose to make me and everyone who "plugged into it" SUCCESSFUL. I felt I made many small concessions as well to learn the system. . . . after all the prices weren't even WHOLESALE! But I was again charged as having "detailitis" and that the whole thing would become clear if I "only follow the system!" I was even told by Dave *'s wife Sandy, at a seminar that if we did not attend the "systems" functions "WE/I WOULD FAIL. . . . . PERIOD!!" This really bothered me. I walked out of that function very upset to say the least. Another contradiction and a call for the "faithful" to follow Dexter; as this is one thing the Amway Corporation makes very clear but I did not "get it" till very much later, and that is, that functions were not necessary for success was the Amway Corporations stand. But ONLY DEX had the secret to success. . . . . went "the line" to the distributors. In my letter to * that described my decision to resign there is mention of how I felt so much like a Judas Goat for bringing people into this business. Yet it was always put to me as really a lack of discipline when it came to "Success Principles". My wife, by the way, is still a card carrying distributor. We are inactive. I had been encouraged by the information on the tapes and by my upline that if it meant using "the plastic" (credit cards) to get to the major functions held out of state at the cost of hundreds and sometimes $1000. . . . . to do so, as these meetings was where the REAL information was. . . . where people make the DECISION to be successful. "Sell your t. v. " was the cry. . . "sell your car" they said, "do anything it takes but get the money to get to this function, YOU'RE SUCCESS DEPENDS ON IT!!" So I did. I mean, after all I "had a discipline problem" right?. I had lived by "Socialistic Ideology" for so long it was "ingrained" into my thinking and by making the commitment to go to the functions I would be learning the way of the "SUCCESSFUL THINKER". Those actions and decisions to follow the advise of my upline. . . . . Don * even, caused me to end up in bankruptcy court, $10,000 in debt. One of the first tapes I was told to study was Tim Foley's "Attitudes and Specifics" on that tape it was stated that the worst that could happen to someone is that they would be able to buy wholesale. I am here to tell you that is not the worst that can happen. . . . . far from it! I once asked for my money back from Dave * for a function ticket as I walked out when his wife said "I must go to the major functions or fail". I was met with such intimidation like "how dare I ask for my money back?" (It only states on the ticket you can get your money back if not satisfied!!). Dave was so intense with me about it I dropped the subject. . . . . he made it sound like if I got my money back my name would be dirt in the Yager line. I felt I was so far in now. . . . . I couldn't risk not hearing the "secret" that would make me a success. I backed off. Taking it as a "fault" of mine. "I didn't understand" wasn't capable of knowing enough to make decisions myself as far as my business went. . . . "always check it out with your upline first" "after all, THEY know more about your business than you do" "you need to trust their wisdom or face failure" was the gist of what I was getting from the tapes and my upline. . . . . and I did not want to fail. I again decided to trust them since "I didn't know enough to make these decisions". Now I realize what people mean by "Amway Brainwashing" they leave one unable to trust themselves or their capabilities. I have experienced that and has led to a great lack of self esteem and a diminished self image which I have to work on now on a daily basis just to cope. I have become very depressed and have had to seek a doctors care and treatment. I have to take medication to deal with the depression as it is too much to deal with at this time without it. I feel it was a factor to always having to second guess myself and not act without prior "ok" from my upline. I feel I am getting a little better though as I have had discussions with my former upline and have asserted myself with them and it is helping, but not totally of course. I feel my dream, ironically, has been destroyed by my association with the Yager group. Before I was associated with them, I had saved $1,300. 00 in the bank and was doing well with some small investments in mutual funds earning double digit returns. Now that I am yet unable to hold a job because of my depression, I realize that it could be some time to just get back to where I was before Dexter Yager. I feel also, that Yager's ideas have affected my ability to work. There is so much negative ideology involved in the "Yager University" (as his system is often referred to) when it comes to working for a living, that I have a real problem with identifying myself as a good worker. Terms like "worker mentality" vs. "Success Mentality" and referring to those that work as "slaves" and "losers", "dummies", "Joe sixpack", all add up when you are listening to daily tapes and going to meetings where one listens to a speaker, without being able to question what is being said is, in my humble opinion, a form of PROGRAMMING and when mixed with an emotional desire to succeed can really be a powerful tool to see things Dexter's way. He uses it well, but, I believe, only to line his pockets, and not to help others succeed which was my main motivation to join. . . . to reach success, by helping others to realize theirs. The perfect plan, doesn't seem to exist. From what I have seen. My former sponsor is down by about $15,000 I would estimate, as he went to a few more functions than I. And my former Direct, according to my former sponsor, has had to sell his second home to keep up in the Yager System. I know he is down by one home from my experience with him. Some information has come to my attention recently, which has prompted my decision to join this class action suit. My brother had moved in with my family around April 1994. With him he brought his computer which has modem capability. Why this is relevant is because I started meeting people "online" through "BBSing" and learned a few things. I ran into a person by the name of Sidney Schwartz. Sidney and I got into a conversation about Amway and the 10 Customer Rule. Sidney helped me to realize that there was no "new Amway" and that there was only "one plan" the one designated through the SA4400 and the Amway Business Reference Manual. I argued that indeed Dexter did not enforce the 10 Customer Rule and I was encouraged to check this out with "The Business Conduct and Rules" department with Amway Corporation. As it turned out I was contacted by Ed Postma of the Business Conduct and Rules department, who had received a call from Sidney, who had conveyed the content of the conversation between (Sidney) and myself. Ed Postma had called with the intention to "research Sidney's claim". I had explained to Mr. Postma that indeed the conversation had taken place. I asked Mr. Postma if I were in any potential trouble due to this recent revelation. He assured me I wasn't. I, looking for clarification, asked Mr. Postma about my dilemma and asked him for a ruling of some sorts. Mr. Postma advised me that if my former Direct, Mike * or anyone in my upline was saying that the 10 Customer Rule was not enforced in our group that. . . . that was inappropriate, and he would speak to Mr. *. I then spoke to a lawyer on the subject who advised me to get a ruling from Amway Corporation and advice on how to deal with any checks that came my way in the future, since, nobody in my upline was making "ten retail sales" to ten "different" customers as per the Rule page 51, 52, Section D and E of the Business Reference Manual To this date I have not heard from the Amway Corporation concerning this subject, which I feel is a "dodge" since they have had plenty of time to respond. And have acknowledged the receipt of my letter. (Letter 9/15/94) It has also come to my attention that the real money is made in the Yager Organization via the incomes from tapes that the Diamonds put through their businesses. That the Diamonds get the tapes for around $1. 60 each. Resell the tapes for $5. 00 and then you have the real profits for success. Especially if you are a Don Storm with 50,000 plus (as he states) people in his organization x $3. 40 = big bucks. Now we are no longer talking an Amway product business but a business that is really dependent on tape, and seminar sales. This is not what I got involved for and I realize I have not only been lied to but taught to lie to others without really knowing what the underlying purpose was for. It was the "secret" I would never learn INSIDE the business but had to learn from people who had been there. Now it all made sense. In fact, Don * had invited me to talk with him and he would explain everything to me in private. I was not able to make that meeting as since I "wasted" three cars by trying to build the business and my former sponsor refused to give me a ride to meet with Don. . . . . even though it was a PEOPLE HELPING PEOPLE BUSINESS???? You see, I was useful to the organization as long as I had money, a car, and people to put in the car to get to meetings . . . . . but when I had no more car, or money, and would not motivate my people to go to functions anymore. . . . . I was no longer useful!! In conclusion, I would like to state that I feel it is very important for the Amway Corporation, and Dexter Yager to come clean It is my contention that they have deliberately deceived people for the purpose of making themselves wealthy via depleting the financial assets and resources of those they bring into their business. Especially the newcomer who can not possibly be aware of what is going on behind the scenes. From the "contact" tapes that don't explain that the Amway Corporation is the business that is being referred to in the beginning, to the functions that can bankrupt anyone who just wants to do the best for themselves, their families and to serve others in an honest way, while seeking self employment and some form of self actualization; Dexter Yager does just the opposite to the unsuspecting that are almost forced to follow his path, with the promise that the same "good life" can be achieved by "anyone" who follows his path. Thank you for your time and consideration.
(response to above message, posted by another Amway distributor)
There's been some discussion about the 1982 Wisconsin case in which data from the tax returns of all distributors in the state revealed an average net LOSS of $918 for all that state's Direct Distributors. Some of us, including me, believe that either these distributors actually lost money, or they were tax cheats trying to lower their tax liability by inflating their deductions. Others countered by conjecturing that the deductions were legit but were of a kind that enabled these distributors to live high off the hog while showing a loss on their schedule C. (I'm still not sure how that's supposed to work.) Anyway, I have copies of some of the depositions that were taken in that case, including copies of the tax returns of a Wayland C. Behnke, one of the named defendant distributors. Behnke signed up with Amway in July of '77 and went Direct in October '78. According to transcripts, Behnke was introduced at one recruitment meeting as "extremely successful at what he does" and "the leader of the Milwaukee World Wide Diamond Association." Behnke and others were charged with using income examples that were "untrue, deceptive and misleading," and that "fail to reflect business expenses..." It was also charged that they "...at public presentations...or in personal contacts with prospective recruits, indicated, expressly or by direct implication, that their personal Amway incomes or the incomes of other Amway distributors were at a level significantly higher tan what was in fact earned." Gosh, what a shocker! Anyway, here's Behnke's Amway income and expenses for 1978 & 1979. (He seems to have listed income from product sales and perf. bonuses received separately in 1978 but combined them in 1979.) 1978 1979
------------------------------------------------------------
Income
Gross receipts or sales...............$ 2,584.93....$225,933
Cost of goods sold....................$ 2,320.15....$177,911
Gross profit..........................$ 264.78....$ 48,022
Other income.(perf. bonuses rec.).....$11,333.74
Total income..........................$11,598.52....$ 48,022
Deductions
Advertising...........................$ 15.00....$ 310
Bad debt..............................$ 163.00
Bank charges..........................$ 14.00....$ 213
Car and truck expenses................$ 3,783.80
Comissions.(perf. bonus paid).........$ 5,807.91....$ 40,533
Dues and publications.................$ 12.00
Freight...............................$ 273.60
Insurance.............................$ 53.00....$ 184
Interest on business indebtedness.....$ ....$ 466
Office supplies.......................$ 183.36....$ 721
Postage...............................$ 91.44....$ 818
Rent on business property.............$ 600.00
Supplies (not incl. on sched. C)......$ ....$ 817
Taxes.................................$ ....$ 698
Telephone.............................$ 347.16....$ 1,452
Travel/entertainment..................$ 1529.50....$ 826
Utilities.............................$ 225.24....$ 520
Other expenses (specify):
Meetings............................$ 305.05....$ 1,438
Contributions.......................$ 7.97
Sales aids..........................$ 310.98
Prizes & Awards.....................$ 275.00
Sales promotions....................$ 469.91
Tape recorder.......................$ 39.95
Training fees.......................$ 60.00
Gifts...............................$ 50.00
Overnight expenses..................$ ....$ 780
Misc. contractors...................$ ....$ 1,225
Misc................................$ ....$ 602
Auto................................$ ....$ 3,373
Tolls...............................$ ....$ 2
Samples, promo demos................$ ....$ 910
========== =========
Total Deductions $14,660.87 $ 56,439
Net Profit or Loss ($ 3,031.35) ($ 8,417)
Behnke and his wife seem to have decided that losing money in Amway was the way to live the good life. In 1978 they showed wage/salary income of $22,447, so their adjusted gross income was still $20,143 after their Amway losses of $3,031. In 1979 their wage/salary income was $2,006. They show a tax refund from the previous year of $779 and capital gains of $1,923. They also took $1760 out of their retirement account. Adjusted gross income for 1979 was ($1,949). The Behnkes finally turned a profit in 1980, their second full year as Directs. They show a gross profit of $129,304 and expenses of $114,240, for a net profit on their Amway business of $15,064. Hardly a full-time income for two people, but a start. Of course, how many people who are attracted to a business that promises a "minimal investment of the price of a distributor kit" can afford to sink $12,000 into it before seeing any profit? And there are those who invest that much and more but simply continue to lose money until they wake up and cut their losses. |
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